Returns Policy

Returns

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a return, the item must be damaged or not as advertised.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Please email us of your request for a return on info@oliviatowersdressage.com
Once your refund has been accepted, please send your item(s) to the appropriate company address shown below (see shipping).

You will be notified by email once your return has been received and inspected, with confirmation of the status of your refund.

If you are eligible for a refund, this will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will appear in your account according to the policy of your method of payment, usually 2-3 business days.

Late or missing refunds (if applicable)
Following confirmation of a refund, please allow 4-5 business days for this to appear in your account. If you still haven’t received your refund after this period please first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is shown.

If you have done all of this and you still have not received your refund, please contact us at info@oliviatowersdressage.com

Sale items (if applicable)
Sale items cannot be refunded or exchanged under any circumstances.

Exchanges (if applicable)
We only exchange items if they are defective or damaged. To be eligible for an exchange, please send us an email to info@oliviatowersdressage.com with a photograph(s) of the item showing the damage within 7 days of receipt of the item.
Your email will be reviewed and upon confirmation of exchange approval please send your item(s) to the appropriate company address below (see shipping).

Shipping
If your return or exchange has been confirmed, please return your product to the following address as appropriate for your item.

For Clothing & Accessories (including caps / bags)
A Star Printing
Unit 11 The Barns Cygnet Business Centre
Worcester Road
Hanley Swan
WR8 0EA

Jewellery/Key Rings:
Truly Senti Metal
59 Pollards Close
Rochford
Essex
SS4 1GF

Shipping costs for Returns and Exchanges are at your expense and are non-refundable.

If you are returning an item(s) over the value of £50, you should consider using a trackable shipping service or purchasing shipping insurance to cover the cost of the item. Any return / exchange items which have not been received by the appropriate company above, which have no proof of shipping will not be eligible for refund or exchange.